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InterContinental Hotels Group (IHG)
InterContinental Hotels Group traces its corporate lineage back to Bass Brewery, a British brewing company that entered the hotel business in the 1980s before eventually rebranding entirely around its hospitality operations and taking the IHG name in 2003. The company's flagship InterContinental brand traces to 1946, when Pan American World Airways founded the chain specifically to provide hotel accommodations for its airline passengers traveling to destinations lacking adequate existing lodging options. IHG operates one of the largest hotel franchise networks in the world by total room count, and its Holiday Inn brand, acquired as part of the company's portfolio, became one of the most recognized budget-to-midscale hotel brands in American road trip and highway travel culture throughout the mid-to-late 20th century. IHG's combination of its unusual origins as a British brewing company and its ownership of both the InterContinental luxury brand and the culturally significant Holiday Inn has made it one of the most structurally distinctive major hotel companies in the industry.
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The Ritz-Carlton
The Ritz-Carlton traces its name and inspiration to hotelier César Ritz, whose late-19th and early-20th-century European hotels set enduring standards for luxury hospitality, though the modern American Ritz-Carlton brand was developed separately, taking on his name and reputation for excellence. The Ritz-Carlton Hotel Company became renowned within the hospitality industry for its "Gold Standards" service philosophy, including its well-known motto "We are Ladies and Gentlemen serving Ladies and Gentlemen," and the brand became the first hotel company to win the Malcolm Baldrige National Quality Award, doing so twice. Marriott acquired a majority stake in The Ritz-Carlton in 1995 and later full ownership, incorporating the ultra-luxury brand into its broader portfolio while maintaining Ritz-Carlton's distinct service philosophy and brand identity separately from Marriott's other properties. The Ritz-Carlton's combination of its namesake connection to hospitality pioneer César Ritz and its unprecedented two-time Malcolm Baldrige National Quality Award has made it one of the most service-focused luxury hotel brands in the industry.
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