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Neiman Marcus
Neiman Marcus was founded in Dallas in 1907 by Herbert Marcus, his sister Carrie Marcus Neiman, and her husband Al Neiman, built from the outset as a purveyor of high-end luxury fashion at a time when most Texas retailers focused on more practical, mass-market goods. The store's annual Christmas Book catalog became famous for its outlandish, ultra-high-priced "fantasy gifts," including items like his-and-hers submarines and private jets, generating significant national media attention each holiday season disproportionate to the catalog's actual sales. Neiman Marcus became closely associated with Texas's specific brand of high-end luxury retail culture, and its stores' emphasis on personal styling services and an elevated, exclusive shopping experience distinguished it from more broadly accessible department store competitors. Neiman Marcus's combination of its luxury-first positioning since its 1907 founding and its famously outlandish annual Christmas Book has made it one of the most distinctive high-end department store chains in the country.
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Nordstrom
Nordstrom began as a single shoe store, Wallin & Nordstrom, opened in Seattle in 1901 by Swedish immigrant John W. Nordstrom, and it expanded gradually over decades into a full-line department store chain particularly known for an unusually strong customer service reputation. The company's customer service culture became legendary within the retail industry, including a widely circulated (and much-debated in its exact accuracy) story about a Nordstrom store accepting a tire return despite never having sold tires, a story frequently cited in business schools as an example of extreme customer-first policy. Nordstrom Rack, the company's off-price retail division launched in 1973, let the brand extend discounted access to its merchandise to a broader, more price-conscious customer base while preserving its flagship stores' more upscale full-price positioning. Nordstrom's combination of its legendary customer-service reputation and its successful off-price Rack division has made it one of the most respected department store chains in American retail.
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