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Nordstrom
Nordstrom began as a single shoe store, Wallin & Nordstrom, opened in Seattle in 1901 by Swedish immigrant John W. Nordstrom, and it expanded gradually over decades into a full-line department store chain particularly known for an unusually strong customer service reputation. The company's customer service culture became legendary within the retail industry, including a widely circulated (and much-debated in its exact accuracy) story about a Nordstrom store accepting a tire return despite never having sold tires, a story frequently cited in business schools as an example of extreme customer-first policy. Nordstrom Rack, the company's off-price retail division launched in 1973, let the brand extend discounted access to its merchandise to a broader, more price-conscious customer base while preserving its flagship stores' more upscale full-price positioning. Nordstrom's combination of its legendary customer-service reputation and its successful off-price Rack division has made it one of the most respected department store chains in American retail.
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Kohl's
Kohl's began as a Milwaukee grocery store chain founded by Polish immigrant Maxwell Kohl in 1927, before the company transitioned into department store retail in the 1960s and eventually sold off its original grocery operations entirely to focus on apparel and home goods. The chain built its business model around suburban strip-mall locations rather than traditional indoor shopping malls, a strategic choice that gave it more convenient, easily accessible parking and store access than mall-anchor competitors during a period when many other department stores were mall-dependent. Kohl's became known for its extensive loyalty rewards program and frequent significant discount promotions, along with more recent partnerships allowing in-store Amazon returns, reflecting an effort to drive consistent store foot traffic in an increasingly online-shopping-dominated retail environment. Kohl's combination of its suburban strip-mall retail strategy and its aggressive loyalty and discount promotional model has made it one of the most resilient traditional department store chains in modern American retail.
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