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Nordstrom
Nordstrom began as a single shoe store, Wallin & Nordstrom, opened in Seattle in 1901 by Swedish immigrant John W. Nordstrom, and it expanded gradually over decades into a full-line department store chain particularly known for an unusually strong customer service reputation. The company's customer service culture became legendary within the retail industry, including a widely circulated (and much-debated in its exact accuracy) story about a Nordstrom store accepting a tire return despite never having sold tires, a story frequently cited in business schools as an example of extreme customer-first policy. Nordstrom Rack, the company's off-price retail division launched in 1973, let the brand extend discounted access to its merchandise to a broader, more price-conscious customer base while preserving its flagship stores' more upscale full-price positioning. Nordstrom's combination of its legendary customer-service reputation and its successful off-price Rack division has made it one of the most respected department store chains in American retail.
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Sears
Sears began as a mail-order watch business founded by Richard Sears in 1886, and its subsequent mail-order catalog, offering everything from clothing to entire mail-order houses, made it one of the most significant retail forces in American history for well over a century. Sears pioneered numerous major retail innovations, including the Craftsman and Kenmore private-label brands and, for a time, held the title of largest retailer in the United States, with its catalog serving as a genuine lifeline for rural Americans without easy access to city stores. The company's dramatic decline through the 2000s and 2010s, culminating in a 2018 bankruptcy filing, became one of the most widely studied cautionary tales of legacy retail failing to adapt to e-commerce and changing consumer habits, despite its historic dominance for most of the 20th century. Sears's combination of its historic mail-order catalog dominance and its dramatic, closely watched later decline has made it one of the most historically significant department store chains in American retail history.
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