Southwest Airlines
Dallas, TX
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Southwest Airlines was founded in 1967 by Herb Kelleher and Rollin King, reportedly conceived on a cocktail napkin sketch outlining a simple triangular route connecting Dallas, Houston, and San Antonio, and the airline began flights in 1971 built around a genuinely different low-cost business model. Southwest pioneered the point-to-point, single-aircraft-type low-cost carrier model in the United States, flying only Boeing 737 aircraft to simplify maintenance and training, and famously not assigning specific seats for decades, letting passengers choose seats upon boarding instead. Southwest built a distinctive company culture under Kelleher's leadership, emphasizing employee satisfaction and humor in customer service, and the airline maintained an unusually long streak of profitability across most of its operating history compared to numerous competitors that went through bankruptcy. Southwest Airlines's combination of its famous cocktail-napkin origin story and its pioneering low-cost, single-aircraft-type business model has made it one of the most influential and studied airlines in aviation business history.
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